Please note all items are handmade - each piece is unique and has variations in form and finish. The measurements in the item descriptions are approximate as each hand built piece will vary in size and shape.  

Returns Policy

All sales are final.

If your item arrives broken, or if there has been an error with your order, please email at esme@genuinebeige.com

CARE

To clean your piece we recommend wiping with a dry or damp cloth, or hand wash with gentle soap.

Please note pieces can only hold liquid if the interior has been glazed as stated on the product page

Packaging

genuine beige is CONSCIOUS of sustainability and using recyclable and reused packing materials and boxes. This means some packaging may be branded from other companies.

some items may also be packed with plastic materials, such as bubble wrap, which will have been reused from previous deliveries

Genuine Beige will always reuse old packaging before buying new, recycled/RECYCLABLE packaging

SHIPPING

Free shipping domestic orders over £200 with code: FREESHIPPING

Free shipping on Eu shipping over £250 with code: FREESHIPEU

Free shipping on international over £300 with code: FREESHIPWW

Domestic Shipping

UK
Small Parcel: £2.95

Large Parcel: £10

Items will be shipped in 3 to 5 working days, unless stated on the product page.

Some products are made-to-order, please see the stated lead times on such items.  

International Shipping

When using international shipping there may be additional taxes and duties that are not included in the shipping price at the checkout when shipping to countries outside the uk.

GenuineBeige is not responsible for any customs fees or charges which are levied at the point of delivery. These customs charges are the sole responsibility of the customer. 

Shipping will be calculated at checkout, DEPENDING on weight

Europe
Small PARCEL: £4.95
Medium / Large Parcel: £15

Rest of World
Small Parcel: £9.95
Medium / Large Parcel: £30